Returns & Refunds
Last updated: August 16, 2026
We want you to be completely satisfied with your purchase. If you are not happy with your product, our return policy makes it easy to get a refund or exchange.
1. Return Eligibility
You may return most items within 14 days of delivery for a full refund or exchange, provided that:
- The item is unused, clean, and in the same condition as received
- All original packaging, accessories, manuals, and tags are included
- You have proof of purchase (order confirmation or receipt)
2. Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Items that have been used, worn, or washed
- Products with missing parts or damaged packaging caused by the customer
- Items returned after the 14-day return window
3. How to Return
To start a return, please contact us at lovenest101@gmail.com or via WhatsApp with your order number and reason for return. We will provide return instructions and a pickup arrangement.
4. Refunds
Once we receive and inspect your returned item, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method. For Cash on Delivery orders, refunds will be issued via bank transfer.
5. Exchanges
If you received a defective or incorrect item, we will exchange it at no additional cost. Please contact us within 7 days of delivery with photos of the issue.
6. Warranty
All electronic massagers come with a 6-month warranty against manufacturing defects. The warranty does not cover damage caused by misuse, accidental damage, or unauthorized repairs.
7. Return Shipping Costs
- If the return is due to a defective or incorrect item, we cover the return shipping cost.
- For change-of-mind returns, the customer is responsible for the return shipping cost.
8. Contact Us
If you have any questions about returns or warranties, please contact us at lovenest101@gmail.com or WhatsApp +971 50 411 0341.